Returns & Exchanges

Quartz Co. is committed to providing high-quality Canadian-made outerwear and offers a 30-day return policy for all unworn items with original tags attached. We ensure a seamless experience to help you find the perfect fit for your lifestyle and the elements.

1

Initiate Your Request

Visit our online returns portal and enter your order number and postal code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, a pre-paid shipping label will be generated and sent to your email address for convenient home printing.

3

Package Your Items

Securely pack the garments in their original packaging, ensuring all hangtags and security seals remain intact to qualify for a full refund.

4

Drop Off and Refund

Drop your package at any authorized courier location; your refund will be processed to the original payment method within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing